Building Digital Solutions Since 1994 – With No Signs of Slowing Down – Falcon Software is proudly headquartered in Victoria, British Columbia, and led by Gary and Kristen Eisenstein (pictured right), who serve as the company’s principal shareholders and executive leadership. Together, they continue to direct day-to-day operations from the Victoria office with a hands-on approach to client success.
For over three decades, Falcon Software has partnered with mid-market and enterprise organizations across North America to deliver tailored digital solutions that generate real business outcomes. Our reputation has been built on one simple truth: we deliver with quality, accountability, and deep technical expertise.
Quick Facts
- Founded by Gary Eisenstein in 1994
- Privately-held agency, incorporated in the province of British Columbia
- Providing IT project resourcing, digital experience consulting, project management, creative web design, DevOps, full-stack development, cybersecurity, testing and compliance, and post-project support
- Specialists in CMS, DXP, CRM, Identity & Privileged Access Management, and business application platform integration
- Proven delivery across hundreds of IT projects and initiatives, consistently completed on time and on target for over 30 years.
- Accredited member of the Better Business Bureau since 2002, maintaining an A+ rating
- Covered by a $5 million commercial general liability and errors and omissions insurance policy
Our teams include experienced managers, dedicated employees, and a broad network of specialized contract professionals who are meticulously aligned to meet the unique technical demands and strategic goals of each project. Whether providing on-demand resources, proactive resource management, or delivering turnkey project solutions, we ensure seamless execution and exceptional outcomes.
Leadership Group
Falcon Software offers a unique blend of strategic consulting, creative thinking, and enterprise-level IT services and support across all channels, led by a highly talented, dedicated, and passionate leadership group.
Gary Eisenstein, President
Tenure: 1994
Gary is the founder of Falcon Software, and also serves as the Vendor & Client Relations Manager.
Heather MacFayden, Director of PMO
Tenure: 1994
Heather oversees project strategy, governance, and the company’s overall project portfolio.
Kristen Eisenstein, General Manager
Tenure: 2018
Kristen serves as Operations Manager, overseeing day-to-day operations and organizational efficiency.
Mirko Freund, Head of Engineering
Tenure: 2010
Mirko leads the engineering and technical infrastructure teams, and overall technology strategy.
Andrew Black, Principal Frontend Engineer
Tenure: 2011
Andrew leads a team of frontend developers, driving best practices in architecture and UI development.
Peter Urquhart, Principal Backend Engineer
Tenure: 2014
Peter leads a team of backend developers, focusing on scalability, performance, and system reliability.
Project Management Office
At Falcon Software, our Project Management Office (PMO) serves as the backbone of our delivery excellence. Guided by our PMO Director, who brings over three decades of proven project delivery experience, the PMO ensures that every initiative we undertake is executed with precision, innovation, and measurable business value. Our customer-first, quality-driven methodology underpins everything we do, establishing a framework of trust, accountability, and excellence across all engagements.
We employ a structured yet highly adaptable project management methodology that combines time-tested industry best practices with the responsiveness of agile principles. This hybrid approach allows us to bring the discipline and thoroughness necessary to manage large-scale, complex projects while maintaining the flexibility to pivot as client priorities or external conditions evolve. The result is a delivery model that promotes transparency, adaptability, and consistent alignment with business objectives.
Each engagement is supported by a multidisciplinary team of specialists committed to turning business objectives into tangible outcomes. From IT consulting and discovery through design, development, release management, and ongoing support, we deliver complete end-to-end solutions that create impact and elevate user experiences, providing lasting value for our clientele.
What Our Clients Have to Say
I just want to take a moment to sincerely thank everyone at Falcon for the incredible team effort on WelcomeBC. Every one of you played a key role in deploying such a smooth project. Your collaboration and responsiveness made all the difference. I’m really grateful to be working with such a dedicated group. Thank You!
BC Ministry of Housing and Municipal Affairs
Huge thanks to the entire Falcon team. This was a mission critical project, and your expertise and fast action in tackling some seriously complex issues proved exactly why we partnered with you!
Carestream Health
Our Social Values
Falcon Software is a people-first company that champions diversity, equity, and professional growth while fostering a culture of inclusion and respect. The company is also committed to sustainability, integrating eco-friendly practices such as remote work, energy-efficient office spaces, and paperless operations. Beyond business, the company actively engages with local educational institutions, supports non-profits through the Falcon Community Involvement Project, and upholds a commitment to reconciliation by acknowledging the traditional lands of Indigenous communities. Learn more about our social values.
A Message from the President
Falcon Software’s growth has been guided by one core belief: putting the client first. In practice, this means designing every engagement around our clients’ goals, constraints, and long-term success, not our convenience or preferred platform solutions. We listen closely, adapt quickly, and work as true partners to deliver outcomes that endure in an ever-changing digital landscape.
This approach continues to drive success across our three core delivery areas: Project Resourcing, Full End-to-End Project Delivery, and our expanding Cybersecurity Services.
By remaining accountable to our clients’ objectives and flexible in how we deliver, Falcon Software will continue to grow, adapt, and create lasting value for our clients and partners well into the future. — Gary Eisenstein (2026)