Building Web, Identity Security, and Enterprise Technology Solutions Since 1994, Falcon is located in Victoria and Seattle, and led by Gary and Kristen Eisenstein (pictured right), the company’s principal shareholders and executive leadership. Together, they continue to lead day-to-day operations with a hands-on approach focused on client success.
For more than three decades, Falcon Software has partnered with mid-market and enterprise organizations across North America to deliver enterprise web development, identity and access management (IAM/PAM/IGA), systems integration, DXP, CMS and CRM solutions, digital twin initiatives, and enterprise modernization programs. Our reputation is built on practical expertise, accountability, and delivering technology solutions that solve real business challenges.
Quick Facts
- Privately held and incorporated company, founded by Gary Eisenstein in 1994
- Providing web development, identity security, enterprise integration, IT project delivery, and specialized technical resourcing services
- Experts in DXP, CMS and CRM solutions, Identity Security (IAM/PAM/IGA), DevOps, Digital Twin solutions, testing, compliance, and business application integration
- Proven delivery across hundreds of websites, identity, and enterprise IT projects throughout North America for over 30 years.
- Accredited member of the Better Business Bureau since 2002 with an A+ rating
- Covered by a $5 million commercial general liability and errors and omissions insurance policy
Our teams include experienced project leaders, dedicated technical specialists, and a trusted network of professionals aligned to the unique requirements of each engagement, from specialized resource support to full end-to-end project delivery.
Leadership Group
Falcon Software offers a unique blend of strategic consulting, creative thinking, and enterprise-level IT services and support across all channels, led by a highly talented, dedicated, and passionate leadership group.
Gary Eisenstein | Tenure: 1994
Founder & President
Gary serves as the Business Development & Vendor Relations Manager.
Heather MacFayden | Tenure 1994
Director of Client Solutions & Proposals
Heather is the central hub between Business Development, Practice Leads, and Project Managers.
Kristen Eisenstein | Tenure 2018
General Manager
Kristen serves as Operations Manager, overseeing day-to-day administration.
Mirko Freund | Tenure 2010
Head of Engineering
Mirko leads the engineering and technical teams, and overall technology strategy.
Paul Doherty | Tenure 1994
Identity Security Practice Lead
Paul leads a team of consultants, engineers and implementation experts.
Nicole Cherrington | Tenure 2023
Web Development Practice Lead
Nicole leads a team of web designers, developers and IT delivery specialists.
Project Management Office
At Falcon Software, our Project Management Office (PMO) serves as the backbone of our delivery excellence. Guided by our PMO Director, who brings over three decades of proven project delivery experience, the PMO ensures that every initiative we undertake is executed with precision, innovation, and measurable business value. Our customer-first, quality-driven methodology underpins everything we do, establishing a framework of trust, accountability, and excellence across all engagements.
We employ a structured yet highly adaptable project management methodology that combines time-tested industry best practices with the responsiveness of agile principles. This hybrid approach allows us to bring the discipline and thoroughness necessary to manage large-scale, complex projects while maintaining the flexibility to pivot as client priorities or external conditions evolve. The result is a delivery model that promotes transparency, adaptability, and consistent alignment with business objectives.
Each engagement is supported by a multidisciplinary team focused on delivering practical, results-driven solutions. From strategy and consulting through design, development, integration, deployment, and ongoing support, Falcon Software helps organizations successfully deliver web, identity security, and enterprise technology initiatives.
What Our Clients Have to Say
I just want to take a moment to sincerely thank everyone at Falcon for the incredible team effort on WelcomeBC. Every one of you played a key role in deploying such a smooth project. Your collaboration and responsiveness made all the difference. I’m really grateful to be working with such a dedicated group. Thank You!
BC Ministry of Housing and Municipal Affairs
Huge thanks to the entire Falcon team. This was a mission critical project, and your expertise and fast action in tackling some seriously complex issues proved exactly why we partnered with you!
Carestream Health
Our Social Values
Falcon Software is a people-first company that champions diversity, equity, and professional growth while fostering a culture of inclusion and respect. The company is also committed to sustainability, integrating eco-friendly practices such as remote work, energy-efficient office spaces, and paperless operations. Beyond business, the company actively engages with local educational institutions, supports non-profits through the Falcon Community Involvement Project, and upholds a commitment to reconciliation by acknowledging the traditional lands of Indigenous communities. Learn more about our social values.
A Message from the President
Falcon Software’s growth has been guided by one core belief: putting the client first. In practice, this means designing every engagement around our clients’ goals, constraints, and long-term success, not our convenience or preferred platform solutions. We listen closely, adapt quickly, and work as true partners to deliver outcomes that endure in an ever-changing digital landscape.
This approach continues to drive success across our three core delivery areas: Web Development Services, Identity Security Services, and IT Project Resourcing.
By remaining accountable to our clients’ objectives and flexible in how we deliver, Falcon Software will continue to grow, adapt, and create lasting value for our clients and partners well into the future. — Gary Eisenstein (2026)