Building Digital Solutions Since 1994 – With No Signs of Slowing Down – Falcon Software is proudly headquartered in Victoria, British Columbia, and led by Gary and Kristen Eisenstein (pictured right), who serve as the company’s principal shareholders and executive leadership. Together, they continue to direct day-to-day operations from the Victoria office with a hands-on approach to client success.
For over three decades, Falcon Software has partnered with mid-market and enterprise organizations across North America to deliver tailored digital solutions that generate real business outcomes. Our reputation has been built on one simple truth: we deliver with quality, accountability, and deep technical expertise.
Quick Facts
- Founded by Gary Eisenstein in 1994
- Privately-held agency, incorporated in the province of British Columbia
- Experts in project resourcing, digital experience consulting, project management, creative design, DevOps, full-stack development, testing and post-project support
- Specialists in CMS, DXP, CRM, AI search, digital commerce, and business portal deployment
- Thousands of skilled tech professionals deployed; countless web projects delivered—on time and on target
- Accredited member of the BBB since 2002, with an A+ rating
- Covered by a $5 million commercial general liability and errors and omissions insurance policy
Our teams include experienced managers, dedicated employees, and a broad network of specialized contract professionals who are meticulously aligned to meet the unique technical demands and strategic goals of each project. Whether providing on-demand resources, proactive resource management, or delivering turnkey project solutions, we ensure seamless execution and exceptional outcomes.
Leadership Group
Falcon Software offers a unique blend of strategic consulting, creative thinking, and enterprise-level IT services and support across all channels, led by a highly talented, dedicated, and passionate leadership group.
Gary Eisenstein, President
Tenure: 1994
Gary is the founder of Falcon Software, and also serves as the Vendor & Client Relations Manager.
Heather MacFayden, Director of PMO
Tenure: 1994
Heather oversees project strategy, governance, and the company’s overall project portfolio.
Kristen Eisenstein, General Manager
Tenure: 2018
Kristen serves as Operations Manager, overseeing day-to-day operations and organizational efficiency.
Mirko Freund, Head of Engineering
Tenure: 2010
Mirko leads the engineering and technical infrastructure teams, and overall technology strategy.
Andrew Black, Principal Frontend Engineer
Tenure: 2011
Andrew leads a team of frontend developers, driving best practices in architecture and UI development.
Peter Urquhart, Principal Backend Engineer
Tenure: 2014
Peter leads a team of backend developers, focusing on scalability, performance, and system reliability.
Project Management Office
At Falcon Software, our Project Management Office (PMO) serves as the backbone of our delivery excellence. Guided by our PMO Director, who brings over three decades of proven project delivery experience, the PMO ensures that every initiative we undertake is executed with precision, innovation, and measurable business value. Our customer-first, quality-driven methodology underpins everything we do, establishing a framework of trust, accountability, and excellence across all engagements.
We employ a structured yet highly adaptable project management methodology that combines time-tested industry best practices with the responsiveness of agile principles. This hybrid approach allows us to bring the discipline and thoroughness necessary to manage large-scale, complex projects while maintaining the flexibility to pivot as client priorities or external conditions evolve. The result is a delivery model that promotes transparency, adaptability, and consistent alignment with business objectives.
- Best Practice Integration: Standardized processes, governance models, and tools ensure efficiency and repeatable success.
- Agile Adaptability: Iterative planning and continuous feedback loops enable rapid response to change without sacrificing quality or timelines. This approach ensures evolving priorities are addressed quickly while maintaining alignment, minimizing risk, and keeping delivery on track.
- Risk & Quality Management: Proactive risk assessments and rigorous quality controls safeguard outcomes and minimize disruptions.
- Stakeholder Collaboration: We prioritize active, transparent, and inclusive engagement with stakeholders across the project lifecycle. By aligning strategic intent with project execution through structured governance, open dialogue, and shared accountability, we foster trust and accelerate decision-making. This results in stronger partnerships, reduced delivery time, and solutions that create sustainable, long-term business impact.
- Complete End-to-End Solutions: Our process is designed not just to deliver on project requirements but to generate lasting value for our clients. By focusing on measurable outcomes, we ensure that every engagement contributes to broader business goals while elevating user experiences.
Each engagement is supported by a multidisciplinary team of specialists committed to turning business objectives into tangible outcomes. From IT consulting and discovery through design, development, release management, and ongoing support, we deliver complete end-to-end solutions that create impact and elevate user experiences, providing lasting value for our clientele.
What Our Clients Have to Say
I just want to take a moment to sincerely thank everyone at Falcon for the incredible team effort on WelcomeBC. Every one of you played a key role in deploying such a smooth project. Your collaboration and responsiveness made all the difference. I’m really grateful to be working with such a dedicated group. Thank You!
BC Ministry of Housing and Municipal Affairs
Huge thanks to the entire Falcon team. This was a mission critical project, and your expertise and fast action in tackling some seriously complex issues proved exactly why we partnered with you!
Carestream Health
Our Social Values
Falcon Software is a people-first company that champions diversity, equity, and professional growth while fostering a culture of inclusion and respect. The company is also committed to sustainability, integrating eco-friendly practices such as remote work, energy-efficient office spaces, and paperless operations. Beyond business, the company actively engages with local educational institutions, supports non-profits through the Falcon Community Involvement Project, and upholds a commitment to reconciliation by acknowledging the traditional lands of Indigenous communities. Learn more about our social values.
From the President
As I reflect on Falcon Software’s journey over the past three decades, I’m reminded not just of our many successes, but of the valuable lessons we’ve learned along the way. Most importantly, I deeply value the exceptional people I’ve had the privilege of working with over the years.
Looking ahead, what does the future hold for us? My answer is clear and unwavering. Falcon Software’s growth has always been fueled by a customer-first mindset—listening to our clients, understanding their evolving digital needs, and delivering innovative solutions. This collaborative partnership approach is the foundation of everything we do.
By staying true to this principle, I’m confident Falcon Software will continue to grow, adapt, and thrive—delivering value and success for our clients and partners alike. — Gary Eisenstein, June 2025